SERVICE AND SUPPORT
Full Pre and Post-Sales Support.
For technical information and sales-related enquiries our pre-sales team assists in the following areas:
- Product enquiries
- General enquiries
- Purchase information
- Our distribution partners
For warranty or replacement-related issues, please contact your installer or retailer.
If a solution can’t be reached, please email us at firstname.lastname@example.org. For urgent matters, please call us at: 0390217789
Risen EnerGy Australia
Warranty Claim Process
Within one business day
Within two business day
- Submit your enquiry to your Risen retailer or installer. If this is not achievable, please contact Risen directly at email@example.com
- Briefly describe the issue, provide photos of module appearance and barcode
Receipt of Submission & Preliminary Assessment
- Risen representative acknowledges email receipt
- Based on preliminary assessment, the Risen representative will provide guidance on further information needed and assistance on how to fill out the claim form:
Analysis of Claim
- Risen representative to conduct detailed analysis and provide feedback and solution
- Execute solution to close the case
To download datasheets, warranty certificates, warranty letters and installation manuals, please click here.
Please select ‘Australia’ in the drop-down menu.