SERVICE AND SUPPORT

Full Pre and Post-Sales Support.

PRE-SALES SUPPORT

For technical information and sales-related enquiries our pre-sales team assists in the following areas:

  • Product enquiries
  • Certifications
  • General enquiries
  • Purchase information
  • Our distribution partners

POST-SALES SUPPORT

For warranty or replacement-related issues, please contact your installer or retailer.
If a solution can’t be reached, please email us at info@risenenergy.com.au.

Risen EnerGy Australia
Warranty Claim Process

Within one business day

Within two business day

1.

Initial Submission

  • Submit your enquiry to your Risen retailer or installer. If this is not achievable, please contact Risen directly at info@risenenergy.com.au
  • Briefly describe the issue, provide photos of module appearance and barcode

2.

Receipt of Submission & Preliminary Assessment

  • Risen representative acknowledges email receipt
  • Based on preliminary assessment, the Risen representative will provide guidance on further information needed and assistance on how to fill out the claim form:

3.

Analysis of Claim

  • Risen representative to conduct detailed analysis and provide feedback and solution

4.

Claim Closed

  • Execute solution to close the case

To download datasheets, warranty certificates, warranty letters and installation manuals, please click here.
Please select ‘Australia’ in the drop-down menu.

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